Victory Graphics are a company whom we previously helped to achieve ISO 9001 certification. As plans for future growth included a position as Quality Driver, incorporating a fully-functional QMS (Quality Management System) seemed a logical choice for the company moving forward.

Some time after Victory Graphics were initially awarded ISO 9001 certification, a surveillance audit was needed to ensure that the QMS was working effectively and that the procedures that we helped them to put in place were current and up to date. We are glad to report that, with our help, Victory Graphics passed the surveillance audit without a single non-conformance raised - a testament to the business's hard work and dedication to quality.

This is the latest success in our working relationship with Victory Graphics, hopefully with many more to come in the future!

If you require any assistance with a quality management system or with achieving ISO 9001 certification, please do not hesitate to contact NPT Management Systems today.

A Quality Management System (QMS) is the foundation of a high-quality organisation. Despite many firms not possessing significant resources to be able to build a QMS that other businesses can create, it can still be done in an effective way. An influential QMS takes time and effort to perfect, but when done properly, they are able to enhance the quality and economic value of both services and products. They carry with them a number of benefits but are put in place to mainly increase customer experience, which is crucial for some organisations, especially smaller ones where customer retention is vital.

Benefits of a Quality Management System

Improved Employee Morale

In order to perform well, members of staff need to be both satisfied and motivated. Clear and identifiable roles, established training processes, accountability of management, as well as staff being transparent with how their duties impact the success and quality of business operations are all part of creating an effective employee/employer relationship. When employees have higher levels of motivation and satisfaction, the rate of staff turnover is reduced which eliminates the processes of re-hiring and re-training which can burden smaller businesses especially.

Enhanced Efficiency

By acquiring the ISO 9001 QMS certification, businesses aim to maximise the quality and efficiency of all their processes. As part of achieving the certification, guidelines and systems will be created for all members of staff to abide by. The results in transactions, training and trouble-shooting issues being dealt with in a clearer and smoother manner, resulting in less money and time being spent on outdated and ineffective practices.

Improved Credibility & Image

ISO 9001 is an internationally recognised standard. As a result, it has become the foundation for creating a QMS all around the world, taking the place of many previous requirements. When businesses deal with other businesses, they often look for an ISO 9001 accreditation before considering any sort of partnership. This is particularly the case when companies compete for public sector jobs in a number of countries. The marketing power of attaining ISO 9001 certification should never be underestimated.

Increase Evidence for Decision Making

The need to use evidence-based decision making is an important element of a QMS. By deciding outcomes based on evidence, rather than ‘gut feeling’, resources can be better used to tackle areas of improvement where increases in efficiency and cost-savings can be made. An added benefit is that by constantly monitoring the processes that are being improved, you will be able to tell how much improvement has been made based on data.

If you need advice on a Quality Management System then please do not hesitate to contact NPT Management Systems today.

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We'd like to extend a hearty congratulations to our clients Imperial Car Supermarkets, who attended the 2017 Used Car Awards last week and went home with the very prestigious 'Used Car Supermarket of the Year' award.

This video (posted on the Imperial Cars Facebook page) shows the moment the company discovered they had won:

Our work with Imperial Car Supermarkets

Back in early 2016, NPT Management Systems helped Imperial Car Supermarkets to develop and implement an effective quality management system (QMS) and achieve ISO 9001 certification via a UKAS-accredited certification body. A year later, we helped them to pass their first surveillance audit. We are now helping the company to transition to ISO 9001:2015, the latest version of the standard.

It's been a real thrill to see Imperial Cars go from one achievement to another this year, and we're very pleased to have contributed to their success. Congratulations again to Imperial Car Supermarkets on this well-deserved recognition of their outstanding customer service - we hope your 2018 is every bit as good as your 2017 has been!

If you need assistance implementing a quality management system and achieving ISO 9001 certification, please contact NPT Management Systems today. Our quality management experts will be more than happy to discuss your requirements.

We at NPT Management Systems have helped businesses in all sorts of different industries to implement highly compliant quality management systems and achieve ISO 9001 certification. One such industry is the engineering sector - engineering firms from all over the South of England have come to us for assistance with their QMS requirements.

Putting an effective quality management system into place and gaining ISO 9001 accreditation is a step that many engineering companies feel it necessary to take. ISO 9001 certification is a requirement for many contracts, and the benefits of a QMS (e.g. reduced wastage, improved efficiency and customer satisfaction) can be enormous.

If you need help implementing a quality management system within your organisation, please contact NPT Management Systems now to discuss your requirements.

Case Study: GT Tooling

Based in Fareham, near Portsmouth, GT Tooling are a precision mechanical engineering firm who specialise in designing and manufacturing injection mould tools. They contacted NPT Management Systems some time ago because they needed to achieve ISO 9001 certification - here's what Managing Director Greg Simmonds had to say about working with us:

"We initial used NPT Management Systems to help us implement a quality management system and achieve ISO 9001 registration. We now continue to use them to help maintain our QMS. We would recommend NPT to any company looking for a professional quality consultant!"

View more testimonials // Visit GT Tooling website

The 2017 Auto Trader Click Awards took place in London at the end of last month, and we were very pleased to hear that our clients Imperial Car Supermarkets had walked away from the ceremony with not one but TWO trophies to show for it.

The Click Awards are held once a year, and they recognise digital excellence within the motor retail industry. ICS scooped the following titles, bringing their grand total to 5 awards in just 3 years:

• Data Driven Retailer of the Year (Franchise & Supermarkets)
• Digital Retailer of the Year (Supermarkets)

As we've mentioned previously here on the NPT blog, Imperial Car Supermarkets are among the many companies whom we have assisted with the planning and implementation of quality management systems. ICS achieved ISO 9001 certification in early 2016, and passed their first surveillance audit early this year with zero non-conformances raised.

Our contribution to Imperial's success was recognised by the company's Operations Director Neil Smith in a note on his LinkedIn profile (posted shortly after the award ceremony): 

We'd like to take this opportunity to congratulate Imperial Car Supermarkets on their double win and wish them every success going forward.

If you need assistance with your quality management system, get in touch with the ISO 9001 experts here at NPT Management Systems today.