Delivering a quality service isn't a task that's ever finished. Once you've implemented a quality management system (QMS) and gained ISO 9001 certification, you must keep working hard to meet the requirements of your QMS and achieve continuous improvement.
However, many businesses - especially in the current economic climate - find that they cannot afford to employ a permanent in-house quality manager. If this is the case for you, your organisation may benefit more from working with an external QMS consultant who can provide expert advice and assistance as and when you need it.
What a QMS consultant can do for your company:
- Work with you to use quality management to support the strategic direction of your business
- Use Lean and Six Sigma tools to achieve process objectives
- Provide training in internal auditing and continuous improvement to help your staff manage and improve the quality management system
READ MORE: What Does a Quality Consultant Do?
Neil Peattie from NPT Management Systems is a qualified QMS consultant with many years of experience across a variety of industries. Contract and consultancy work welcome - call 02380 659 867 to discuss your requirements.
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Businesses all over the world are in an unstable position right now due to the COVID-19 pandemic. As a result, many insurers are bringing in extra requirements for their policyholders - it was already common for insurers to request a business continuity plan, but in these unprecedented times, additional measures are necessary to safeguard your organisation's future and put insurers at ease.
Infection Prevention & Control Management System
Implementing an Infection Prevention & Control Management System will help you to minimise the risk of coronavirus transmission within your organisation.
Many insurers now require an Infection Prevention & Control Management System. NPT Management Systems can provide an infection control policy for your company and assist with the implementation of your new system.
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Return-to-Work Risk Assessments
In addition to keeping your insurer happy, the law requires you to protect your employees (and other people) from harm while they're on your premises.
In order to provide a safe working environment for your staff, we recommend that you carry out a return-to-work risk assessment before asking your team to return to the office. NPT Management Systems can provide this service as well, helping you to identify possible risks and areas of concern.
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Contact NPT Management Systems today to discuss your requirements and learn how we can help your business to keep going during this difficult time.
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Receiving a complaint or a negative review from an unsatisfied customer is always disappointing, but customer complaints can be helpful - they let you know what areas of your business you need to improve.
One of the services NPT Management Systems can provide is assistance with resolving product quality issues, including addressing customer complaints. We are specialist quality consultants with many years of experience in all sorts of different sectors, so we can help you to tackle problems that may be adversely affecting your customer experience.
We offer flexible contract support to help you achieve continuous improvement without needing to employ your own full-time quality management specialist. Our areas of expertise include:
If you need help resolving customer complaints and product quality issues, call NPT Management Systems on 02380 659 867 to discuss your requirements.
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Conducting internal audits is crucial if you want your business to meet its quality objectives. But it can be difficult to find the time for regular quality audits, especially if your company is already stretched thin by the challenges of COVID-19.
Instead of conducting your own internal quality audits, it may be better to enlist the services of an external quality management specialist. We at NPT Management Systems have been carrying out quality audits for many years, with experience in many different industries (include recruitment, defence, medical devices and the marine sector, to name but a few).
Why are quality audits important?
If you have a quality management system (QMS) in place, frequent quality audits are a critical part of maintaining your ISO 9001 certification and achieving continuous improvement.
An internal quality audit should evaluate the effectiveness of your QMS and ensure that all parts of your organisation are following the correct processes.
Why choose NPT for your internal quality audits?
Due to the ongoing coronavirus crisis, many businesses are finding that they cannot afford to employ a permanent in-house quality management specialist. To save money, you can instead hire an external quality auditor to conduct audits as and when necessary.
If you need an independent expert to keep you on schedule and make sure you're fulfilling the requirements of your quality management system, NPT Management Systems can help. Internal quality audits are just one of the many services we provide - give us a call on 02380 659 867 to discuss your company's requirements.
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In order to weather the ongoing COVID-19 pandemic, companies throughout the UK are currently looking for ways to reduce their costs.
If your business can no longer afford to employ a full-time Qualified Person (QP), we at NPT Management Systems can provide flexible QMS maintenance services to help you plug the gap and complete work only when needed.
Our contract quality management service can be tailored to suit your company's needs. The support we provide can be as frequent or as occasional as you wish, and we have experience working with organisations across a variety of different sectors.
As experienced quality consultants, we are able to deliver a wide range of services, including:
- Day-to-day QMS maintenance
- Updates to your quality management system
- Assistance with internal audits and supplier assessment audits
- Resolving product quality issues
- Running improvement programmes and problem solving
Contact NPT Management Systems now to discuss your company's requirements and request a quote for our flexible quality management service.
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