Imperial Car Supermarkets have 6 used car retail sites across the UK. They sell around 800 cars per month, specialising in nearly-new and late-plate BMWs, Audis, Volkswagens, Mercedes-Benzes, and many more makes and models. The company's vision is to be the supplier of choice for used vehicles by offering the best customer experience and value for money; to help them achieve this, ICS recognised that they needed a winning Quality Management System (QMS) and the help of an ISO 9001 consultant. Through a recommendation, they chose NPT Management Systems.
Working with Imperial Car Supermarkets, we helped the company to develop and implement a tailor-made QMS. Not only does their QMS meet the requirements of ISO 9001, it has also given their staff processes and tools to deliver the same high-quality vehicles and customer experience across all sites. Even more importantly, the achievement of ISO 9001 certification gives customers the confidence that ICS have an independently-audited system in place that's focused on achieving customer satisfaction.
After 4 days of intensive auditing (conducted by a UKAS-accredited certification body), we can now proudly announce that, with the help of NPT Management Systems, Imperial Car Supermarkets have been recommended for ISO 9001 certification. Here is what Neil Smith, Operations Director of Imperial Car Supermarkets, had to say about us:
"NPT Management Systems have worked with us over the past year, preparing us for ISO 9001. I cannot fault Neil Peattie's commitment to this project, and I am confident I can rely on his continued support in a consultancy capacity now that we have achieved the ISO 9001 accreditation."
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If you would like to implement a quality management system and achieve ISO 9001 certification for your own business, please get in touch with NPT Management Systems today.
Christmas is just around the corner, and the staff here at NPT Management Systems are looking forward to a well-deserved winter break (and maybe a mince pie or two!)
We'd like to wish all of our clients, past and present, a very merry Christmas and a prosperous New Year. Please keep us in mind for 2016, particularly if you need help with any of the following:
If you're planning to implement a new management system or refresh your current systems in the New Year, our experienced ISO consultants will ensure that the whole process goes as smoothly as possible. Click here to get in touch with us.
Founded in 1998 by Adrian Clements, Clemtech is a technical resourcing company specialising in the supply of contract and permanent resource for rolling stock, engineering, infrastructure, and related fields. With their headquarters located just outside Portsmouth, Clemtech operate throughout the UK supporting some of the country's largest train operating companies. Clemtech's staff take great pride in the personal, high-quality resourcing service they provide.
We have recently been working with Clemtech on two different fronts:
ISO 14001 is the globally-recognised standard for environmental management systems, and Clemtech asked us to help them implement a system that would minimise the company's environmental impact and meet the requirements of ISO 14001. We have been working closely with the Clemtech team over the last few months, and we are pleased to announce that their environmental management system achieved ISO 14001 certification by a UKAS certified registration body this past Monday.
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Clemtech also asked us to help them update their current ISO 9001-certified QMS (Quality Management System) in order to better reflect the company's operating processes and to help drive continuous improvement. Here's what Andrew Clements had to say about us and our work:
"NPT Management Systems began working with us a year ago with two clear objectives: to rebuild our dormant but compliant ISO 9001 QMS, and to help us achieve ISO 14001 certification. Neil has managed to build us a system that is not only compliant but helps drive quality through more 'in-line' processes and procedures.
"Neil has always clearly communicated what needs to be done, and has developed a clear understanding of the demands of our sector. We have successfully passed both 9001 and 14001 audits, and thank Neil for his support over the past 12 months. Highly recommended."
If you would like us to help you review and/or update your company's quality management system, or to help you implement an environmental management system, please don't hesitate to get in touch with the NPT Management Systems team.
Just a few weeks after TalkTalk's high-profile security breach, another large company has fallen victim to hackers. Hong Kong-based company VTech announced that its Kidizoom smartwatch and InnoTab may have exposed customers to identity theft, with the details of over 6 million children being stolen.
With internet-capable devices for children (such as those produced by VTech) becoming ever more popular, it is worrying to see that manufacturers' security systems are possibly leaving some of the youngest, most vulnerable members of society at risk. According to cyber security expert Tom Kellermann, children can sometimes present an attractive target for fraudulent claims due to their clean credit record and the possibility of a longer life in front of them.
While the information acquired by the hackers has yet to turn up on forums where such data is sold, the damage inflicted on both parents and VTech itself may already be too late to reverse. Customers will still be left shaken by the possibility that personal information about their children is being shared amongst criminals, while VTech (who are already seeing a fall in stock prices) can surely expect to see a drop in sales and use of its services as a direct result of the breach.
As these two latest examples of internet security hacks have highlighted, failure of security systems (particularly where customer details are concerned) can launch your business into the public eye for all the wrong reasons, potentially causing you to lose trade from future and existing customers.
To avoid finding yourself in a similar situation with your own business, it is vitally important to implement an information security management system that's compliant with ISO 27001 standards. This helps your company to better manage sensitive information, minimising the risk of a security breach. To find out more about how NPT Management Systems can help you achieve this, please get in touch today.
Anchor Systems wanted a winning quality management system that would support their daily operations and integrate with the business as a whole. Here's how we helped them...
Anchor Systems (International) Ltd supply high-quality ground anchoring systems across the UK and in many countries throughout Europe. They first implemented a QMS (Quality Management System) back in 2007; this system met the requirements of ISO 9001 certification, but the company's management identified that, if the QMS was improved, it could be used to help them achieve their business objectives.
We were initially contacted by Hadley Smith, Operations Director at Anchor Systems. He tasked us with helping to design and implement a new, simpler to use QMS that would be embraced by the whole company and integrated with day-to-day operations.
Now, we're pleased to announce that we successfully achieved Anchor Systems' goal. Here's an excerpt from the five-star review we recently received from Hadley:
"We would 100% recommend NPT Management Systems. Neil's knowledge, enthusiasm, and ability to help implement our new QMS were quite frankly amazing.
"We have successfully been recommended for on-going ISO 9001 registration at our recent recertification audit, but more than that, we now have a QMS on our company server that is used by the whole company on a day-to-day basis.
"Our staff now have the system, tools, and training necessary to help us deliver the right products on time to our customers. Great job NPT."
Click here for more reviews from our previous clients, or contact us if you need help with your own quality management system.
